Billable Services Include Direct and Indirect Services

Professional fees include costs for both direct and indirect services.

Direct services include face-to-face time spent directly with the clinician you are working with. This may include individual or family or marital therapy, parent consultation time, etc.

In addition to scheduled appointments, there may be additional charges for other professional services you may request. This may include such things as report writing, telephone consultations, consulting with other professionals with your permission, preparation of records or treatment summaries, etc. Fees for indirect services will be prorated as a percentage of our regular fees, based on the amount of time required.

Billing & Payment for Services

Fees for services are payable at the time services are delivered, unless other arrangements are made with us, or unless we have a contract with your insurance company to be on their provider panel. If we are on your insurance company’s provider panel, we will submit all claims for you; you would then be responsible to pay your copay or coinsurance amount at the time of service, after your deductible has been met.

“Out-of-Network” Coverage

If we are NOT on your insurance panel (that is, we are “out of network”), you are responsible for payment at the time of service, for submitting insurance claims yourself, and also for being aware of nuances and requirements and policies of your insurance company.

Insurance Verification

If you would like help in verifying whether your insurance would cover services provided by our practice, please call our office support between 9:00 am and 3:00 pm.

Late Cancellations and Missed Appointments

When an appointment has been scheduled, I do require that you keep that appointment unless you let me know ahead of time that you are unable to attend. I have many clients who are wanting to be seen and are waiting to be contacted as we are notified of cancellations. We will gladly do that for you as well. As a courtesy to our clients, we ask that you give advanced notice of any appointments that you need to cancel, so that we have sufficient time to contact people to let them know of an opening. If you do need to cancel an appointment, we ask that you let me know no later than 10:00 am on the workday preceding your appointment, or you will be billed at full fee for that time (e.g., a cancellation for a Monday appointment would need to be called in by Friday at 10:00 am). Please be aware that yourinsurance company will not provide reimbursement to you for charges due to late cancellations or missed appointments.

If your missed appointment or late cancellation is due to an emergency or circumstances beyond your control, such as severely inclement weather, we would certainly understand and you would not be charged. Please let us know.